Professional Development & Continuing Education Programs

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Below are the most highly rated sessions from our 2019 and 2020 summits and community forums in data analytics, technology, cyber security, agile and lean methodologies, leadership, and human resources. 


Artificial Intelligence​ & Machine Learning

Analytics Enablement through Robotic & Intelligent Automation (R&IA)
Christopher Rose, Principal, Deloitte
5.2.19 | Data Analytics Summit

Watch Now (begins around 19 minutes)

Robotic and Intelligent Automation brings together Robotic Process Automation (RPA), Intelligent Optical Character Recognition, Intelligent Chat, and Analytic Capabilities into a comprehensive solution, shifting the human workforce away from transactional, administrative activities to high-value, mission driven work. As a result, operational efficiency and customer experiences improve while costs decrease. Deloitte’s Center for Government Insights estimates that RPA alone could save the federal government $4.1 billion within 5-7 years, and Forrester predicts that AI can free up to 30% of the government workforce within the same time frame. While RPA is limited to rules-based programming, inclusion of analytics capabilities allows for handling of unstructured inputs and more insightful outputs, elevating the overall solution closer to true AI. This session will discuss how R&IA enables data analytics and advanced visualization through aggregation, manipulation and movement of data as well as providing mechanisms by which staff and clients can smoothly interact with analytic outputs.

Artificial Intelligence in Today’s World
Jennifer Robinson, Director of Local Government Sales, SAS
5.2.19 | Data Analytics Summit

Watch Now(begins around 5 minutes)

Artificial Intelligence can help organizations boost productivity and unlock new possibilities. Using machine learning and deep learning techniques, AI helps find insights hidden in data without explicitly being told where to look or what to conclude. AI solutions include comprehensive, intuitive machine learning tools with capabilities like natural language processing, computer vision, and forecasting and optimization, resulting in better recommendations for faster, smarter decision making. Learn about the use of AI in innovative ways to improve your organization’s operations.


Leveraging Natural Language Processing to Improve Efficiency and Outcomes
Rafi Lav, Specialist Master, Deloitte

5.2.19 | Data Analytics Summit

Watch Now (begins around 3 minutes)

Correspondence is time-intensive. Clients face challenges with information access and inconsistent communication which traces back to a truth- it takes an exhausting amount of time to locate, read, and understand the information needed from a mountain of scattered documents and data.

Using natural language processing can assist by identifying relevant material from existing documents ranked by relevance, and pinpoint draft language for personnel to utilize in formulating responses.

We will demonstrate the ability to ask a question and receive answers pulled from a repository by breaking down any questions into components and using learned information and domain-specific terminology.

The tool we will demonstrate intelligently expedites a manual and time intensive process, reading language, while simultaneously solving issues of information access and standardization to improve consistency, accuracy and predictability and build a centralized library of critical information that is relevant to your mission.


Does Your Machine Learn?
Dr. Billie Anderson, Professor of Analytics, Harrisburg University of Science & Technology
7.25.19 | Community Forum

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Machine learning and artificial intelligence are very ‘hot’ buzzwords in analytics right now. Come learn the meaning of each of these terms and the differences between them. In addition, some applied case studies will be examined that highlights how organizations are using these analytical techniques.

Artificial Intelligence and Machine Learning-Based Smart Health
Vijay Narula, President & CEO, OST, Inc.
Brian Cole, Vice President, OST, Inc.
05.01.2019 | PA TechCon 

Watch Now (Begins at 5:00)

Today’s healthcare management is driven by new and emerging technologies. More specifically what we call “Smart Health” is driven by AI and Machine Learning including Deep Machine Learning. These technologies are dynamically changing the Health IT environment at the federal and state level. Our presentation will address the role of these technologies in healthcare service delivery with an example of Opioid Crisis Management System developed by OST and its partners. We will speak about the Opioid Crisis affecting the Commonwealth and the Nation. There we will demonstrate our solution that goes beyond simple identification of patients or providers who may be abusing the system.


Data Visualization​

Got Data? Visualize It!
Dr. Billie Anderson, Professor of Analytics, Harrisburg University of Science & Technology
5.2.19 | Data Analytics Summit

Watch Now (begins around 3:30 minute)

Data visualization is the practice of displaying data in a format that is easy for others to consume. Data visualization is far more than creating a bar chart or histogram. There is a rich set of tools and techniques that can be applied to make the visualization user-friendly for the intended audience. This presentation will focus on best practices when creating data visualizations. In addition, you will be shown how to incorporate Edward Tufte design techniques into visualizations.


Graphs as Explanatory Records of Complex Real-World Activity
Joseph Mosby, Specialist Master, Deloitte
Eric Dull, Specialist Leader, Deloitte
5.2.19 | Data Analytics Summit

Watch Now (begins around 3:30 minutes)

In this talk, we will explain how graph data structures serve as models of real-world activity, such as cyber attacks, money-laundering crimes, social interactions, and more. By formalizing records into a graph analytic paradigm, professionals can blend complex events from disparate data sources into a holistic portrait of activity across an organization. We will discuss new work in this arena, specifically in the arena of forensic and threat intelligence where time to solution is critical and data sources are often unstructured.


Making the Most of Your Data Visualizations
Dr. Billie Anderson, Professor of Analytics, Harrisburg University of Science & Technology
06.20.19 | Community Forum

Watch Now  (beings around 4 minutes)

Do you want your data visualizations to be remembered by your audience? Come learn some basic tips and tricks for making your visualizations more effective and memorable. The power of memorable data visualizations is a component of data storytelling, which will be described in this session as well.


Software Tools

Mark Quickel | Technical Practice Manager, Sharepoint and Azure  | Planet Technologies
2.20.20 | Community Forum

Watch Now (begins around 17 minutes)

Power BI is a business analytics data visualization tool that gives you a single view of your data, with the ability to monitor performance via live dashboards, create rich interactive visualizations  and access your data on the go, from your mobile devices.

The goal of this informational session is to help you understand how to visualize your data in a rich and compelling way through a series of presentations and demonstrations. Whether you are evaluating the software’s ability to meet organizational requirements around data visualization,  or are looking to learn how it can help you gain better insight into your operations  and make a greater impact on the work you do every day, this session is for you.

At the end of the day, attendees will better understand how to:

  • Connect to, import, and transform data from a variety of sources
  • Explore data with powerful visualization tools
  • Build stunning reports
  • Share dashboards with their team and business partners, and publish them to the web​


Too Much Data and Too Many Software Tools?
Dr. Billie Anderson, Professor of Analytics, Harrisburg University of Science & Technology
8.22.19 | Community Forum

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Like many organizations, you may have all different types of data and not sure what type of software tool can be appropriately applied to the data. This session will provide you with a categorization of how different types of software can be matched to analytical problems.



Smarter Insights and Stronger Outcomes Powered by Data Analytics
Sean Conlin, Deloitte
08.01.2019 | Community Forum

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Achieving your business outcomes, whether small-scale program or an enterprise-wide initiative, demands smarter insights – delivered faster and more efficiently than ever before.  Doing that in today’s complex digital world requires a combination of high performance employees equipped with the right tools and technology to drive strategic decision making.  Many of the world’s leading organizations are actively adopting artificial intelligence and advanced analytic capabilities to improve outcomes and stay ahead of the curve.  Come explore real world case studies to understand the power of analytics for your organization.


Creating the Workforce of Tomorrow: Are You Bold Enough to Use the Data & Take the Lead?
Geoff Rothermel, Managing Director, Deloitte 
3.5.2019 | One|HR Conference

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The pace of change in today’s world is mind-blowing. Record advances in technologies and employment types mean standard job profiles risk obsoletion soon. Who is responsible for defining the jobs of tomorrow and preparing the workforce for success? What data can we use to start? This presentation outlines the bold steps HR leaders can take to use analytics to architect the Work, Workforce and Workplace of tomorrow, and prepare their organizations for awesome.


Also appears under “Human Resources.”

What’s Your Data Strategy?
Dr. Billie Anderson, Professor of Analytics, Harrisburg University of Science & Technology
12.13.19 | Community Forum

Watch Now (begins around 8 minutes)

The law of digital data states the more people that have access to the data, the greater the risk to the organization. And, the corollary is the more you share the data, the more value your organization gains. How do you reckon these two ideas?

The ability of an organization to manage its data is crucial to survival in 2019 and years to come. In this one-hour community forum, we will discuss some strategies for implementing data governance in your organization. Data governance is the set of comprehensive data and risk management policies and processes that organizations must establish and follow for good data management. We will examine some of the best practices that you can implement in your organization for data ownership, rights and responsibilities of data owners and accountability for the data.



Digital Transformation

Digital Transformation – Enabling and Empowering Government
Shaaz Nasir, Digital Transformation Executive, Microsoft
05.01.2019 | PA TechCon 

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Today’s government agencies are turning to digital services to help them overcome an array of drivers pressuring the government agencies for transformation. Among the most serious of these drivers are; Rising citizen demand, Increased transparency demands, Rise in cross-agency collaboration needs, cost and budget pressures. As a result, the government agencies are moving away from legacy IT systems and paper-based procedures to embrace digital technologies unburdened by the old processes and procedures with promises to be more efficient, fairer, and less expensive.

This session provides latest digital transformation trends cross industry, disruptive technologies, applicability and potential for government agencies that delivers improve quality and pace of citizen centric services, accessibility, streamline and simplify records, improve employee productivity, enable intelligent decision making, improve cross agency information sharing, IT services efficacy and cash flow. This session also provides best practices the IT stakeholders can leverage value driven communication, ask the right outcome-based questions at every step of your Digital Transformation Journey to ensure mind change of decision makers.


Cliff Shier, Principal, Unisys
05.01.2019 | PA TechCon 

Watch Now (Begins at 0:30)

Governance is akin to Transformational Leadership – where optimal outcomes are shaped through strategically impactful decisions about overarching issues. In this engaging and insightful session we will consider how Governance and Management are different and the crucial nature of Governance in achieving sustainable Digital Transformation.


Citizen Journey Mapping and the Road to Strategic Planning and Business Process Improvement
Steven Young, Senior Vice President, Mathtech, Inc.
Frank Nestore, Director, Mathtech, Inc.
05.01.2019 | PA TechCon 

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Digital Transformation often requires an agency to take a step back and see the bigger picture and needs of various customers and stakeholders. This presentation will include an introduction to Journey Mapping and include public and private sector examples. Journey Mapping is a useful tool in strategic planning and business process analysis and improvement and can be used to highlight the perspective, challenges, and needs of citizens and other agency partners.

Journey Mapping comes in different forms and a variety of tools can be used to create them but there are common elements which the presentation will introduce such as: Personas, Timelines, Touchpoints, Devices, and Emotions. The presentation will cover best practices for Journey Mapping including the planning, creation, and use of Journey Maps. The presentation will also describe how Journey Maps are used to support strategic planning and business process improvement. The presentation will describe strategic planning exercises that can leverage journey mapping concepts to create strategic plans that better represent multiple stakeholders throughout the process resulting in plans to modernize and transform that are as comprehensive and stakeholder focused as possible.


Application Development & Operations

Computing is Changing, Are You?
Christopher Reed, EUC Technical Strategist, VMwawre
05.01.2019 | PA TechCon 

Watch Now (Begins at 1:00)

There is a fundamental shift in computing. It is as drastic as the transition from Mainframes to Client/Server Computing. Learn how to bridge the gap and move into the future.

Decluttering Your Application Architecture, One Container at a Time
David Sisk, Managing Director, Deloitte
05.01.2019 | PA TechCon 

Watch Now (Begins at 3:00)

With so much information, some of it conflicting, this presentation will try to focus on the key elements of container architectures and how they can help CoPa simplify both new architectures as well as assist in modernizing existing ones. The presentation will keep the jargon to a minimum and provide several tangible examples of their use in large scale enterprises that are not Netflix or Google.


Emergency Preparedness
Angelo “Tony” Riddick, Director, Bureau of Information Technology and Chief Information Officer, United States Virgin Islands

05.01.2019 | PA TechCon 

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Resource Sharing

Keynote: Security Challenges Confronting Government and Schools and Benefits to Collaboration & NASCIO’s Cybersecurity State of the States Report
Erik Avakian, CISSP, CISA, CISM, Chief Information Security Officer, Commonwealth of Pennsylvania
Srini Subramanian, Risk and Financial Advisory Lead, Deloitte
10.01.2019 | Cybersecurity Summit

Watch Now (Begins at 28:00 min)

The 2018 Deloitte-NASCIO Cyber Study, the 5th biennial study, has been referred to as the most “comprehensive study of state-level cybersecurity spending” (White House FY19 Budget Request). The 2018 study, in which all 50 state CISOs participated, highlights perspectives and insights surrounding cybersecurity from state CISOs. This joint keynote session with Erik Avakian, Commonwealth of Pennsylvania, CISO and Srini Subramanian, co-author of the study and Deloitte Risk and Financial Advisory Leader will discuss the study’s three bold plays, which are recommendations to disrupt the status quo.


Role of MS-ISAC and Resources to Help Governments and Schools Mitigate Cyber Security Risks
Andrew Dolan, Director, Stakeholder Engagement, Multi-State Information Sharing and Analysis Center
10.01.2019 | Cybersecurity Summit 

Watch Now (begins around 1:00 minute)

Cybersecurity has emerged as one of the most important issues facing public and private organizations today. The worldwide reach of the Internet means that cyber threats can come from criminals both in the United States and from foreign countries. In this session, Andrew Dolan will speak about emerging cyber threats to the government sector and the steps we can take to minimize and mitigate these threats.


The Risk and Protection of Cities and Municipalities
Mike D’Arezzo, Director of Security Services, ePlus
10.01.2019 | Cybersecurity Summit 

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Following along keynote I would like to walk the audience through how some of my clients have shored up their defenses to support some of the actual attacks experienced. Using real world examples that did not make it to the press I will state ideas on how to protect against the attacks initially and, barring that, how to respond if an attack occurs.


Considerations When Developing a Security Program
Brian Paulhamus, Technical Support, Central Susquehanna Intermediate Unit
10.01.2019 | Cybersecurity Summit

Watch Now (begins around 18 minutes)

What do you do when you don’t have any security staff and little to no budget, but you want to build a more formalized security program in your organization? This presentation will describe how organizations can start from square one utilizing available resources to help prioritize and implement security controls. There is a plethora of free resources available to state and local organizations that will be discussed and resources will be provided to help you keep track of them easier.


Panel Discussion: Cyber Challenges for Local Governments & Schools
Ron Jones, Lecturer in Cybersecurity, Harrisburg University of Science and Technology
Dave Martin, Director of Technology, Capital Area Intermediate Unit 15
Michael Sage, Chief Information Officer, County Commissioners Association of Pennsylvania
Moderator: John Wargo, Manager of Computer Services, Central Susquehanna Intermediate Unit Technology Group
10.01.2019 | Cybersecurity Summit  

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Tools & Techniques

There is No Silver Bullet for Security
Chris Odom, CCISO, CISSP, Deputy Chief Information Security Officer, Unisys
10.01.2019 | Cybersecurity Summit 

Watch Now (begins around 27 minutes)

With the increasing sophistication of online exploits, cybersecurity risks will never go to zero. No matter what any vendor says, there is no silver bullet for security.

Unisys is one of the most attacked companies, given they are a global IT service provider with extensive Federal Agency involvement in protecting our borders, clients in the financial sector, and their CEO sits on the White House National Security Telecom Advisory Committee. This is an overview of cybersecurity operations that is intended to drive critical thinking.

Discussion Outline:

  • Learning from others
  • How complicated is a robust cybersecurity program
  • Continual improvement
  • Do you do these things / Did you know
  • Automation
  • Q&A


Why Compliance Won’t Save You, Focusing on What Matters
Brandon Keath, MS, Cyber Security Practice Lead, Appalachia Technologies
10.01.2019 | Cybersecurity Summit 

Watch Now (begins around 8:00 minutes)

With the world moving at such a rapid clip it is only a matter of time before disaster strikes again. While lightning might not strike in the same place twice, cyber-attacks certainly do.In this presentation, we will explore what organizations can truly focus on to reduce their risk and where compliance frameworks often get it wrong. We will discuss new tools such as Bloodhound which can be used to quickly determine issues within your active directory environment, and other techniques to detecting if your system may be compromised.


Red Teaming (Offensive Security)

Building Your First Malware Analysis Lab
Joel Prentice, Security Engineer, Appalachia Technologies
10.02.2019 | BSides Harrisburg 

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This talk will cover the basics of setting up a malware analysis lab using physical and virtual targets. Participants will learn how to configure their target machines in a way that will allow them to quickly return them to a clean and uninfected state. Participants will also learn why it is important to use both physical and virtual targets. Various honeypots and their functions will be covered. I will also discuss how through the use of honeypots you can find the directive of malicious software. I will conclude by discussing the importance of staying anonymous when researching malware. I will cover what services and protocols will keep you anonymous so that malicious authors are not able to track and focus attacks on you or your business. The goal of this talk will be to give individuals enough knowledge to begin building a beginner’s level malware analysis laboratory.



Building a Home-Hacking Lab for Testing & Fun
James Lloyd, CISSP, CEH, GPEN, GWAPT, Principal Information Security Analyst, BNYMellon
10.02.2019 | BSides Harrisburg

Watch Now (begins around 4:30)

I have built and rebuilt many hacking lab setups throughout my career.  This talk will describe the best way to set up vulnerable systems and any caveats in certain builds.  I will discuss the benefits and negatives of using true Virtual Machines or Docker images.  The discussion will have a strong focus on web applications testing.  I will also share my experience in building injects for cyber exercise and how to build/test those injects in a home lab while being mindful of the legal ramifications.


Open Source Intelligence 101: Finding Information on Anyone
Rae Baker, SRA Student, Penn State Cyber Security Analyst Intern, IACI
10.02.2019 | BSides Harrisburg 

Watch Now (begins around 4:40)

Rae will introduce Open Source Intelligence (OSINT) and discuss who uses it and why.  Then she will demo some basic OSINT situations to illustrate how to find information. Finally, she will discuss how to protect your own information from being found.

Is Your Security Team Going Red?
Stephen Schneiter, Program Manager, CompTIA
10.02.2019 | BSides Harrisburg 

Watch Now (begins around 6 minutes)

Just because you secure your network, it does not mean the network is secure. It is increasing more important that security teams test the security of the network. Join us as we look at the true power of the Red side!  In this session we will discuss the various issues today’s security teams face protecting data. We will discuss how cyber threats are changing and the different tactics that are used to access a network. Security teams have an abundance of frameworks to use in order to implement sound security practices and help counter the hacker lifecycle. The problem is that while checking off our security check boxes it is possible to overlook a viable security threat. Providing examples of security and breach practices we will show the importance of implement Red team tactics in pen testing the security on our network once the security practices are in place. We will highlight several tools security practitioners may choose to implement for Red and Blue team strategies and show how some may interchangeable. We will discuss how the security team is able to analyze the data from the pen test report and adjust the security implementation. It is possible to meet all of our security check boxes and actually have a secure network.

From the Outside In: What the Internet Knows About Your Digital Footprint
Sean Smith, Senior Software Engineer
10.02.2019 | BSides Harrisburg 

Watch Now (begins at 5:45)

For large organizations, it can be hard to understand, let alone minimize your digital footprint. Whether it be mergers and acquisitions, spun up cloud environments, or any other assets forgotten/not properly decommissioned over the years, it can be a challenge to put together a comprehensive and accurate inventory. This talk will go over a number of publicly available datasets that one can use to view what everyone else on the internet can find out about your digital footprint and passively monitor for changes.

How Hackers Hack
Brandon Keath, Cyber Security Practice Lead, Appalachia Technologies 
06.10.2020 |Virtual Community Forum

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In this high-level technical presentation, Brandon explored common tools hackers use to break into systems exploring the Social Engineering Toolkit(SET), Metasploit, Armitage, and more. This eye-opening presentation explores the “how” in Cyber Security and ends with a critical discussion on why current cyber security defenses are not enough to ensure the current threat landscape.

Blue Teaming (Defensive Security)

Tune-up Your Security Operations Center (SOC)
Stanley Hanke, Manager, Cyber Risk, Deloitte
10.02.2019 | BSides Harrisburg 

Watch Now (begins at 2:48)

Organizations are investing a significant amount of financial resources to strengthen their security posture to prevent cyber-attacks. Continuous monitoring and security operations is a proactive approach to enhance the capabilities of organizations to detect cyber threats. An efficient SOC leverages; 

  • Processes that help standardize investigation methods, communications and collaboration;
  • Technology that fosters collaboration while maintaining operational security; and
  • People who require specialized skills and training that will be front line in dealing with a barrage of security data.

In this session, Deloitte’s cyber security specialist will discuss the people, process and technology ‘lessons learnt’ while operating a security operations center.

The Effect and Future of Machine Learning Technologies on Cyber Security Tools
Nathalie Baker, SOC Engineer, Appalachia Techonologies, LLC
10.02.2019 | BSides Harrisburg 

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In this presentation Nathalie will be deliberating the effect of machine learning technologies on cyber defense tools. She will begin the presentation comparing traditional cyber defense tools to machine learning tools, discussing how cyber security professionals can evaluate these tools and evaluating the role that machine learning tools will play in the future of cyber defense. Nathalie will present the good, the bad and the ugly about incorporating machine learning tools into an environment and will provide some insight about tuning various machine learning security tools. The presentation will conclude with a discussion about whether switching to a machine learning toolset is in the best interest of the cyber security field and how to best combat the ever-evolving cyber criminals utilizing machine learning tools.

WANTED – People Committed to Solving Our Information Security Language Problem
Evan Francen, CISM, CISSP, Founder & CEO, SecurityStudio
10.02.2019 | BSides Harrisburg 

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Our industry has plenty of problems to solve. The language we use shouldn’t be one of them, and now it’s not. Evan Francen is committed to solving information security problems for our industry has developed a common, easily-understood information security risk assessment that’s comprehensive, foundational, and completely free for all to use. Today, more than 1,500 organizations are speaking the language.  We invite you to do the same.


  • The common information security language used by 1,500 organizations (and growing fast).
  • The definition and difference of “information security” and “risk”.
  • How to translate information security into business language, resulting in common understanding, clear objectives, and well-defined budgets.
  • How you can use the common language at no cost.
  • How you can participate in the future and have an impact industry-wide.
  • Apply what you learn now.

Practical Defense in Depth
Danny Mardis, Owner, The Ironbear Group
10.02.2019 | BSides Harrisburg 

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Join us while we take an in-depth look at several real life case studies of penetration tests done against companies and dissect them to determine what could have been done at each stage to prevent the attacks from being successful.

Ransomware Response
Justin Klein Keane, MCIT, Senior Manager, SOC, Security Risk Advisors
10.02.2019 | BSides Harrisburg 

Watch Now (begins at 2:40)

Ransomware is a particularly pernicious form of attack that’s becoming increasingly common. Ransomware affects organizations of all size and security maturity. Successfully weathering a ransomware attack is daunting, but not impossible. Preparing for ransomware is a vital exercise for any organization. Developing and exercising a response plan for outbreaks is also a critical component of recovering from attacks. This talk will briefly examine ransomware, cover preparation activities, and outline an action plan for response. The presentation will guide participants through a number of effective strategies for dealing with a ransomware outbreak that have been developed from practical experience. Justin Klein Keane leads the Cyber Security Operations Center for Security Risk Advisors and has participated in a number of ransomware response efforts for several clients across different verticals.

Remediate Your Company’s Greatest Vulnerability: Social Engineering
Matt Mahoney, CySA+, Information Security Analyst, Penn National Insurance
10.02.2019 | BSides Harrisburg 

Watch Now (begins around 2:00 minutes)

Social Engineering is a weapon capable of delivering any number of payloads. We must learn how to wield it to change the culture of our organizations. We know how to patch computers, but patching users requires an educational approach. At this session, a new curricular paradigm will be presented modeled on the work of Carol Dweck and her work on “Growth Mindset.” This session is meant to be a conversation and conversation-starter. Participants will walk away with plenty of practical next-steps to educate and empower their coworkers.

Project Management, Agile, & Lean

Agile Lean in Government

Keynote: “Innovation & Government:  The Biggest Oxymoron?”
Brian Elms, Innovation Practice Lead, Change and Innovation Agency
03.07.2019 | Agile Lean Summit

Watch Now (begins at 20:25)

Imagine the possibilities …if government employees were empowered to seek new and innovative ways to provide better and quicker services to citizens and businesses, and all the while make their jobs better. While some may find this impossible – and in some cases even laughable – cities across the country are letting their imaginations run wild and finding that the possibilities that innovative thinking can offer in a government setting are truly endless and worth pursuing.

During this highly engaging and interactive keynote, attendees will hear first-hand from Brian Elms, author of Peak Performance and former director of the Denver Peak Academy – the largest, nationally recognized government innovation program in the country – how he and his team created a culture where government and innovation became synonymous. Under his leadership, employees were tasked with making changes to their own environments and delivering services faster to residents and businesses. As a result of this new-found focus on innovation, Denver reduced the time it takes to get business licenses, license plates, food stamps, and health inspections.

Cities and counties across the country continue to adopt the surprisingly simple, yet highly effective innovation model designed to foster innovative thinking and achieve results that matter most – all without additional money, technology, or people.


Agile Lean in Government: Where Are We Now?
Steve Mayner, SAFe Fellow and Principal, Consultant, Scaled Agile, Inc.
03.07.2019 | Agile Lean Summit 

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Not long ago “Agile” was considered in the halls of government to be a wild-wild-west approach to development that only worked in Silicon Valley. Certainly, these methods could not provide the rigor and oversight needed for developing the high assurance systems commonly built by federal agencies? Over the last three years that picture has changed dramatically. Most government leaders are no longer debating “if” Agile applies in their context, but rather “how” and “where” it can be implemented. In this talk, Dr. Steve Mayner, SAFe Fellow and Principal Consultant at Scaled Agile will provide a “state of the union” survey of the Agile Lean adoption landscape in the U.S. federal government, including the most recent events and trends. The presentation will conclude with a look forward to emerging patterns for Agile, Lean, and DevOps in the public sector in the U.S. and around the world.

“Fueling a Lean Transformation: Learning to Move Beyond Training, Tools, and Projects”
Robert Carr, Director of Business Transformation, Department of General Services, Commonwealth
Beverly Hudson, Deputy Secretary of Administration, Department of General Services, Commonwealth
03.07.2019 | Agile Lean Summit 

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Like many organizations, PA’s Department of General Services (DGS) began its lean journey by introducing basic lean principles and tools into its organization. Exposing roughly 30% of its workforce to these tools through about two dozen training events over 18 months resulted in the launch of dozens of improvement projects. DGS could count our number of trained resources and the number of projects initiated, but we succeeded in providing significant added value for customers in only a few cases. In this session, we will share how we have been working to re-energize lean within the agency. We will review briefly our lean history to date, talk about some key lessons learned over the last year as we began to think more deeply about lean, and use a few real world DGS case studies to show how our actions have evolved beyond training, tools, and projects. While we realize that no prescription exists for how to “practice lean,” we want attendees to gain some insight into how they may evolve lean within their own organizations.

ScrumBan for DevOps Teams
Brian Stonesifer, Director of Client Solutions, Acclaim Systems
03.07.2019 | Agile Lean Summit 

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A common problem for project teams implementing Scrum is how to handle production support and maintenance requests. For most teams, developers and analyst support upcoming releases as well as production support requests (incidents). How do you plan a time-boxed sprint when your customer cannot plan 2 weeks out in advance; and your team is consumed with urgent requests or production issues routinely? The answer is ScrumBan! ScrumBan (Scrum + KanBan) is an innovative, hybrid framework, which leverages the ceremonies and artifacts of Scrum with the flexibility of KanBan. It provides several operational advantages including a core focus on process improvement and quality, reduced waste with continuous flow of work assigned just-in-time, flexibility to support urgent incidents, and incremental review of changes through system demos. Please join me in exploring my story of how I discovered ScrumBan and the project it helped save! We will cover a real project case study for a government client where sprint planning became nearly impossible. The projects urgent requests caused constant sprint re-planning, poor velocity and inefficient use of team capacity. We will discuss how the team worked with the Product Owner to identify a hybrid agile approach known as ScrumBan.


Holidays & Happy Hour: Unexpected Signals of Auditable Federal DevOps
Melinda Solomon, Agile Training Lead, United States Citizenship and Immigration

Ken Moser, Senior IT Specialist, United States Citizenship and Immigration
03.07.2019 | Agile Lean Summit 

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As with most federal agencies, The US Citizenship and Immigration Services (USCIS) must construct OIT processes to comply with regulatory oversight entities. This oversight is necessary to maintain trust between the American public and the public servants creating and maintaining public systems. In an effort to bridge the new DevOps landscape in government with the need for auditability, the Delivery Assurance Branch at USCIS has created a series of Independent Verification and Validation (IV&V) to help tie suggested measurements to positive system outcomes. Over the course of three years, the DAB Quality Analysts began to see some surprising signals of system health, team collaboration, and sustainable work environment. As analysts poured over regularly generated health measurements to prove due-diligence to regulatory authorities, they identified note-worthy trends. There were simple and sometimes unusual measurable signals that revealed devops maturity and health. For example, when commits did not occur after “happy hour,” there was a correlation to a healthy work environment and a reliable pipeline in place.




Scaling Agile to Enterprise

Big Agile: It’s Not Just for Small Projects and Startups Anymore
Jesse Fewell, Agile Author, Speaker, and Coach, Fewell Innovation, Inc.
03.07.2019 | Agile Lean Summit 

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One of the stereotypes for Agile approaches is that they only work for small projects. However, over the last several years, Agile techniques are being applied to increasingly larger and more complex environments. From the largest telecom in Europe to the largest chip-maker in the world, large organizations are changing the way they do work. But how is this possible? How does self-organization work for a thousand people? How do programs run without plans? How can a massive solution go to market in a matter of weeks? In this illuminating session, we will explore both a common, repeatable approach and case studies from the real world. Come learn both recent trends and actionable tips for growing out of small Agile to big Agile.

Big Agile is Coming, but are Big Technology Leaders Ready?
Jeff Dalton, Chief Evangelist,
03.07.2019 | Agile Lean Summit 

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2019 will be the year of Big Agile, where large adopters like General Motors, the Department of Defense, the State of Michigan, Lockheed Martin, and others, who have combined IT budgets exceeding 100 Billion dollars, have all announced their desire to “go agile” at a scale not yet seen in our community. Are technology leaders who cut their teeth in a low-trust, command-and-control, high-documentation environment prepared to make a successful transformation? What will Big Agile look like, and how will it affect the rest of the community? Jeff Dalton thinks this is will be our industry’s biggest challenge, and he’s been studying it for years. As the large adopters in the federal government and corporate sector begin to adopt agile, they’ll bring their habits, culture, and bureaucracies with them, and in dozens of podcasts, articles, books, and keynote speeches Jeff has been talking about getting in front of the wave.

Effective Program Planning is About More Than a Single Event…Why Your PI Planning Session isn’t Eliminating the Chaos
Tyler Spindel, Program Delivery lead, Capital One
03.07.2019 | Agile Lean Summit 

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Ahhh, the good-ole PI planning session, the lifeblood of Agile at scale. They always seem to be such a great idea. Most times, the day itself goes very smoothly. But two weeks later, the chaos, confusion, and dependency constraints are back, and no one knows why.

Programs often focus on the day of the PI planning session itself. The key to unifying teams around an objective, however, is continuously planning and adjusting on an iterative basis. The PI session itself is just a ceremony. This talk will help participants figure out the optimal framework for their program planning processes, how to prepare for the PI session (if they need it), and how see things through to the next PI.

First, we will dive into dependency mapping, laying out 4 common models programs operate in based on how teams interact. Once interaction models are understood, we can determine what type of planning events are required and how to help teams follow-through on their commitments. This framework strives to making planning a continuous process that stays agile and molds to a program’s needs, not a single day where teams commit to 3 months work.

Interspersed through the presentation will be real-life examples of planning successes and failures. Emphasis will be placed not on what was done, but how we decided to do it that way, encouraging attendees to think about their own programs and how to adapt the concepts to meet their specific needs.

Descaling Your Organization
Kumar Dattatreyan, John Maxwell Certified Coach, Speaker and Trainer, Xscale Steward NA; ICAgile Learning Expert, Treya Consulting
03.07.2019 | Agile Lean Summit 

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Scaling is an anti-pattern. Big meetings, long loops, slow cadence, tight coupling, and deep hierarchies represent bottlenecks no matter how Agile an individual team may be. De-scaling refactors your organization into self-managing streams of self-organizing teams working together like pods of dolphins.

How can organizations de-scale? How do we balance the autonomy of teams against alignment to business realities?

In this talk, we’ll explore some of the popular scaling frameworks, as well as XScale’s approach to scaling agile to organizations; Descaling. This talk focuses on the metrics and practice patterns for de-scaling based on a uniquely successful historical precedent, the Iroquois Confederacy, which sustained a de-scaled society of hundreds of thousands for over five centuries. We’ll explore some successful implementations of this model, including Spotify, Apple/Steve Jobs DRI’s, as well as Haier, the world’s largest appliance maker.

Project Management

Project Management ‘Fun’damentals Online
Harrisburg University Project Management Faculty
Spring 2020 

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The PM ‘Fun’damentals Online course is a series of short, modular learning videos that give a sharp, visual glance of focused Project Management topics. A fun exploratory experience for those looking to get a 360-degree view of Project Management.

Intro to Agile Scrum
Harrisburg University Project Management Faculty
Spring 2020 

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The Intro to Agile Scrum course is a series of short, modular learning videos that give a sharp, visual glance of focused Scrum topics. A fun exploratory experience for those looking to get a 360-degree view of Agile Scrum.  

Leadership & Human Resources

Overall Leadership

Building Diverse Teams with the Assistance of Technology
Brian Reaves, Chief Diversity and Inclusion Officer, Dell
3.4.2020 | One|HR Conference 

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Building a diverse and inclusive workforce is good for business. While study after study shows the benefits, progress is slow to build teams that are a representation of our multicultural society. Unconscious bias is largely to blame. With emerging technologies, there is a promise that data-driven decisions can help engineer out that bias. Join Brian Reaves, Chief Diversity & Inclusion Officer at Dell Technologies, to learn more about the business imperative of diversity & inclusion and the emerging technologies coming to market to assist HR Professionals.

Transforming the Workforce Experience: An Exploration of Deloitte’s Human Capitol Trends
John Forsythe, Managing Director, Deloitte Consulting LLP
3.4.2020 | One|HR Conference

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Today’s employees are looking for their organization to remove the burden of mundane, dull tasks and imbue their work with meaning and purpose in order to enable the human element of work. Through extensive research and surveying of public sector leaders, Deloitte has identified 10 unique trends, spanning 3 categories – Future of the Workforce, Future of the Organization, and Future of HR, which are currently impacting public sector workers. From these results, 80% of respondents believe that improving employee experience is important or very important. Deloitte’s Government and Public Services (GPS) Human Capital Trends report paints a picture of why it’s so important for organizations to enhance the employee experience to drive impact and purpose.  The Trends highlight examples of organizations that have successfully redesigned jobs, work, and mission statements to nurture passion and personal growth. This affords people the opportunity to add their own personal touch. Additionally, some organizations are paving the way in moving to team-based structures by focusing on personal relationships. Moving beyond digital to build human connections at work creates both better employee experience and improved mission effectiveness.  

Organizations should leverage a different approach to rewards in order to capture what employees truly value. Rewards should reflect the unique needs and aspirations of individuals within a workforce, and not be “one size fits all”. Also, while training on the job has never been more important, how training should occur needs to change dramatically in order to meet the needs of today’s learner. An exploration of Deloitte’s GPS HC Trends provides public sector leaders insight into how and why organizations can bring meaning back into work for positive effects on the employee experience. 

Endnote: What You Can Do to Help You Succeed and Thrive in a Changing Workplace
Felix Verdigets, Managing Director, People & Change, KPMG
Thomas (Tommy) Miceli, Manager, People & Change, KPMG
3.5.2019 | One|HR Conference

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The pace and frequency of change across state and local governments continues to increase making it essential to be able to respond and internalize change in a way that drives results. Coping with the stress of change, developing your career, and staying engaged—all while embracing change—starts with the recognition that change management is a skill all employees need to develop. Having a framework to manage change and embracing a culture of change will create success for both you and your organization over time. We will discuss tactics and personality traits to help you better embrace change and combat internal resistance to change.


Leadership Perspectives & Expectations
Rob Martin, Director of Public Safety, Susquehanna Township
06.06.2019 | Community Forum

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Improve your leadership skills by listening to this motivational inspirational presentation by Rob Martin, Susquehanna Township’s Director of Public Safety.

Leadership is critical to an organization’s success. And, leadership is most important under stressful situations. Rob’s message is critical to everyone and blends lessons learned from years of leading law enforcement teams with the value of humanity when dealing with people.

In the region and beyond, Rob is highly respected by law enforcement, elected officials and his community. Prior to becoming Susquehanna Township’s Director of Public Safety, Rob held positions as Chief of Police, President of the Police of Chiefs Association, as well as founder and commander of the Dauphin County SWAT team.


The Future of HR

The Very Bright Future of HR
John Forsythe, Managing Director, Deloitte 
3.5.2019 | One|HR Conference  

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In today’s evolving world, Human Resources is positioned to play an increasingly important role. The move towards a digital technology environment requires a workforce with a digital mindset. Attracting, developing and retaining this workforce is essential for government organizations to continue to deliver their missions effectively. The expectations and influence of that workforce have changed dramatically and the way HR recruits, hires, developsBri and helps management create a positive work environment is critical to becoming an employer of choice. This session will present key findings from Deloitte’s annual Government & Public Services Human Capital Trends Report, showcasing the profound shifts facing leaders worldwide due to the rapid rise of technology and generational expectations. Addressing these new demands, whether that’s allowing for career autonomy, being mindful of wellbeing needs, leveraging cutting-edge HR systems, or offering personalized rewards, will allow organizations to create a simply irresistible experience for their workforce. The future of HR is here and organizations have the technologies and tools accessible at our fingertips to strengthen our workplace with it!

Creating the Workforce of Tomorrow: Are You Bold Enough to Use the Data & Take the Lead?
Geoff Rothermel, Managing Director, Deloitte 
3.5.2019 | One|HR Conference

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The pace of change in today’s world is mind-blowing. Record advances in technologies and employment types mean standard job profiles risk obsoletion soon. Who is responsible for defining the jobs of tomorrow and preparing the workforce for success? What data can we use to start? This presentation outlines the bold steps HR leaders can take to use analytics to architect the Work, Workforce and Workplace of tomorrow, and prepare their organizations for awesome.

Also appears under “Data Analytics.”

The Future of Work
Jennifer Dowd, Senior Manager, Public Sector Marketing, Kronos  
3.5.2019 | One|HR Conference  

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Gen Xer’s are the last generation to remember life without technology. As the generational shift in the workforce continues to grow, moving to a modern human capital management strategy is not just a wish, it’s essential for survival. It’s unrealistic to think you can attract a younger, tech-savvy workforce when your processes are still done on paper and spreadsheets. Better workforce management allows organizations to get creative in how they recruit and retain talent, so it attracts and keeps the younger, tech-savvy workforce needed to survive. It also means greater visibility into labor for making data-driven decisions. In this session we’ll explore the importance of employee engagement, the benefits of automation, and how to adapt to the future of work.


HR Tech, Tools, & Workplace Issues

XR is the New Virtual Reality
Charles Palmer, Executive Director, Center for Advanced Entertainment and Learning Technologies & Associate Professor and Coordinator of Interactive Media, Harrisburg University of Science and Technology
3.4.2020 | One|HR Conference

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XR is an umbrella term used to describe virtual, augmented, and mixed reality technologies. Instead of a particular technology, the term illustrates the cross-relationship (XR) between various approaches, devices, and extensions of reality. Today several companies are exploring the platforms use in a wide variety of industries. In this session, Professor Charles Palmer will dive into several XR applications and highlight the benefits of these technologies in training and professional development.


AI: Reimagining Work and our Workplace Experiences
Russell Klosk, Strategy Principal Director, Talent & Organization, Accenture
Jennifer Brodie, Research Manager, Accenture
3.4.2020 | One|HR Conference

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What is Artificial Intelligence?  It is the biggest technology revolution the world has ever seen.  Smart machines are reinventing how work is done, and there is significant untapped potential in reimagining business processes from the ground up.  As digital transformation becomes more pervasive, artificial intelligence can be used to drive both experience and impact in the workplace – if we only reimagine the work.  This exponential leap will also unlock entirely new roles and new ways for humans and machines to work together.  Beyond re-imagining the work, we must also reimagine our future workforce.  As workforce demographics shift and the lines between work and life become increasingly blurred, candidates and employees expect work experiences that rival the very best consumer experiences in the marketplace.  In order to attract, develop and retain future talent, we must completely overhaul our talent practices – and HR must reinvent itself.  How can we improve the quality of candidate pipelines, decrease time to offer, eliminate unconscious bias and improve the candidate experience all at the same time?  How can we automate routine HR activities to increase employee productivity and deliver consumer-grade experiences in day-to-day transactions? Join us as we demonstrate some of our own AI-enabled solutions in HR and Talent.  We’ll also explore the enablers for building a strong and sustainable AI-driven organization, including how we can apply AI in a responsible way.  Are you ready to reimagine the world of work with us?


Rethink, Reimagine, and Transform the Employee Experience
Gaylan Sankey, HR Transformation Leader, ServiceNow
3.4.2020 | One|HR Conference

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To attract, retain, and engage the best talent, HR must rethink the moments that matter in the employee journey. See how to get your organization next-gen ready with a presentation focused on transforming your employee experience. Learn how to simplify HR processes and eliminate employee frustration by connecting across departments to deliver a truly digital-first employee experience. With modern, consumer-style HR service delivery technology, you can transform your workplace and build a culture where employees come first.


Using Analytics to Change the Workforce
Jon Lemon, Strategic Solutions Specialist, SAS 
3.5.2019 | One|HR Conference

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As the “Silver Tsunami” begins to hit the government workforce, in depth analysis is essential to managing the dynamic changes ahead. Government agencies have vast amounts of untapped data that can be used to glean countless insights into the behaviors and innerworkings of the workforce. Learn where these data sources are, how they can be accessed, and how analytics can be applied to:

  • Predict when and where attrition will occur
  • Analyze the impact various incentives (awards, training, etc.) have on the workforce
  • Enhance analysis with unstructured data (exit surveys, performance reviews)
  • Optimize resources based on budget, union, and other types of constraints

Hear real world examples of how these analytics are being applied throughout the government and the impacts they are having. Attendees will also have the opportunity to ask questions on topics affecting and most concerning to their agency.


Social Media and First Amendment Rights in the Public Sector 
Jay Gasdaska, Director, Office of Employee Relations and Workforce Support, Office of Administration, Commonwealth of Pennsylvania 
Jane Baldo, Appeals Manager, Bureau of Employee Relations, Office of Administration, Commonwealth of Pennsylvania
3.5.2019 | One|HR Conference  

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Whether it be involvement in one’s community or activity on social media platforms, everyone at some point has had to consider the potential impact of external activities on one’s commonwealth employment, whether their own or someone else’s. This session will discuss various extracurricular actions in which individuals engage that could affect their commonwealth employment and how a public sector employee’s First Amendment rights differ from their counterparts in the private sector.

Emotional Intelligence

Platinum Rule
Aaron Mimran, Regional Vice President, Comcast
3.4.2020 | One|HR Conference  

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Everyone knows that better communication skills lead to better relationships both personally and professionally. What most people struggle to understand, however, is how to build those skills effectively.  In this session, you will learn how to harness the power of the Platinum Rule and how to treat others the way THEY wish to be treated. This will lead to less misunderstandings, better outcomes and ultimately, better communication for you and for those with whom you interact. 


Using Emotional Intelligence in Your Work Life
Sara McFadden, Talent Development Section Manager, Commonwealth of Pennsylvania

3.4.2020 | One|HR Conference

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People are, by nature, emotional creatures. How emotions impact our decision-making, communication strategies, and even conflict management- is much more involved in the workplace than one possibly realizes.  In this train-the-trainer format, we will dive into understanding Emotional Intelligence and why harnessing it in the workplace matters.  Discussions will include curriculum strategies for offering courses to independent contributors or supervisors/managers, resource options, and curating activities for participants to utilize outside of the classroom.


Center for Innovation & Entrepreurship

"Panic with Friends!"

CIE is proud to present a new Conversations in Innovation Series called, Panic with Friends. We are bringing various Industry Leaders together to discuss how they are continuing to grow their business despite the current pandemic. This discussion featured four leaders from the consulting, construction, and healthcare sectors in southcentral Pennsylvania.

Featured speakers included Heather Staples Lavine, CEO and President of Geneia; Art Stephens, Managing Director of Deloitte Consulting LLP; William Suttion, Vice President of Customer Experience at Mowery Construction; and John D. Alwine, Pennsylvania Region Director for Unisys Public Sector.

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CIE is proud to present a new Conversations in Innovation Series called, Panic with Friends. We are bringing various Industry Leaders together to discuss how they are continuing to grow their business despite the current pandemic. Listen, learn and share how leaders from Higher Education, Software and Healthcare industries are innovating during uncertain times.How do you balance loss of revenue? Does cost cutting mean only furloughing employees?

 This session will bring together three leaders from Higher Education, Software, and Healthcare, including HU President Dr. Eric Darr, Scott Graydos
Vice President, Chief Technology Officer at Highmark Health, and Kishan Ananthram, Cofounder, GuardOn, CEO, Ionidea

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CIE is proud to present a new Conversations in Innovation Series called, Panic with Friends. We are bringing various Industry Leaders together to discuss how they are continuing to grow their business despite the current pandemic. This session includes three leaders in technology and business; Katrin Hillner, President & CEO, PC Network Inc, Dan Clough, Managing Partner, Public Sector & Higher Education, Gartner Consulting, and Laurie Wiggins, CEO, BYond. 

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CIE is proud to present a new Conversations in Innovation Series called, Panic with Friends. We are bringing various Industry Leaders together to discuss how they are continuing to grow their business despite the current pandemic. This session includes three leaders in technology and business; W.Henry Yaeger, CEO and Co-Founder of Constance, Sam Beiler, CEO & Co-Founder of Boostpoint, and Rafeek Kottai, Founder & President of Maxxion Inc.

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CIE is proud to present a new Conversations in Innovation Series called, Panic with Friends. We are bringing various Industry Leaders together to discuss how they are continuing to grow their business despite the current pandemic. This session includes three leaders in technology and business; Andy Long, Director of Business Development/ Entrepreneur in Residence, Benn Franklin Technology Partners, CNP, Matt Campagna, Founder & CEO, Reflexion, and Steve Rao, CEO, Farm Market iD

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The LaunchU Competition provides participating students with the opportunity to bring their business idea to life with the help of Harrisburg University faculty, staff, and mentors. On the road to the competition students learned the basics of entrepreneurship, refined their ideas, and pitched the business idea at the capstone competition showcase. Three winners were selected by a formal judging process and awarded prizes. The grand prize winner was awarded the opportunity to incubate his or her business idea through the Harrisburg University innovation lab. 

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The Center for Innovation and Entrepreneurship is proud to present a timely “Conversations in Innovation” series about how creativity triumphs uncertainty through continuous reinvention. This session features three leaders from the creative space; Fred Bumaye, Writer & Director, Mekia Cox, Actress, and Yanik Archer, Creative Director at Oxygen Media. 

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“The speakers that GTI brought in were the most impressive, and brought extremely valuable information…”

-Professional Education Attendee

Government Technology Institute Sponsors