Professional Development & Continuing Education Programs

Information Technology Manager (ITM) Certificate

Program Snapshot

The Information Technology Manager (ITM) Certificate Program is specifically desgined for employees who currently serve or aspire to serve in positions focused on the successful delivery of IT projects and sytems.  ITM focuses on the management aspects of information technology and strives to empower IT Managers with the business and interpersonal skills essential to working successfully with their customers and others.

The curriculum consists of presentations, case studies, hands-on exercises and other educational opportunities primarily delivered by GTI sponsors.  The goal of ITM is to provide information and tools to empower IT Managers to lead their organizations, manage their teams effectively; and support their leadership in executing key objectives.

IT Leaders Program

The IT Managers Program will be part of the new IT Leaders Program.  IT Executives will join IT Managers for their part of the educational program.  Combining parts of these programs offer many benefits including the opportunity for IT Executives and IT Managers to interact during educational sessions, as well as breaks and lunches.  Interaction and collaboration with IT Executives will provide a better understanding and perspective of each other’s role.


The program is tailored to address priorities and challenges facing IT Managers.  It will focus on the leadership and management techniques necessary to operationalize the CIO’s IT strategy, including contract management, personnel management, performance metrics, communications, problem solving, project management, leadership, and more.

Participants will take part in a simulated decision-making and planning process associated with a complex, high-stakes project.  In this program, the simulation will focus on the challenges and opportunities of IT shared services.

Topics include:

  • IT Leader’s Role in the Digital Age
  • Business Strategies and Strategic Planning Tools
  • Leadership and Trusting Relationships
  • 360 Communications / Selling Your Ideas
  • Data Driven Decision Making
  • Understanding and Leading Organizational Change
  • Cybersecurity
  • Performance and Quality
  • Innovation and Emerging Technologies

  • This 9-month program begins in April and concludes in December, 2019
  • Classes meet in-person, 2 days per month
    • For modules 1 and 9, classes meet on Thurdays and Fridays from 8:30 am – 4:30 pm
    • For modules 2 to 8, classes meet on Thursdays from 12:30 to 4:30 pm and Fridays from 8:30 am to 4:30 pm. 

To be considered for the IT Executives Program, applicants must be IT Professionals who oversee an IT organization, such as the CIO or IT Director for a government agency, collective of agencies, local government, school district, non-profit or for-profit entity. 

Those aspiring to be elevated into these positions can also be admitted given approval of their sponsor.

Applicants must be nominated by their supervisor.

Expectations of Participants and Class Attendance Policy

Some sessions will require pre-readings such as articles, case studies, or research.  Significant preparation time is not expected, given attendees have a “day job.”

Attendance at a minimum of 90% of the sessions is required.

IT Managers will receive a Certificate of Achievement from Harrisburg University of Science and Technology.

"The variety of the format and curriculum – the summits, the speakers, the interactions with facilitators, the opportunities to do breakouts and get to know peers and facilitators who know and understand our culture and challenges - this was the most valuable to me.
Information Technology Manager (ITM) Certificate Student

GTI's Platinum Sponsors