Professional Development & Continuing Education Programs

IT Manager (ITM) Certificate Program 2018 – Application

The IT Manager Certificate Program is specifically designed for employees who currently serve or aspire to serve in positions focused on the management aspects of information technology.


IT Manager Certificate Program - 2018



Program Snapshot

The IT Manager Certificate Program is specifically designed for employees who currently serve or aspire to serve in positions focused on the management aspects of information technology and is designed to:

  • Empower IT Managers with the business and interpersonal skills that are essential in managing the complexities of information technology.
  • Provide information and tools to lead their organization strategically; manage their team effectively; and support the leadership in executing key objectives.

Led by program facilitators, individual seminars are presented by subject matter experts, and include guest speakers, panel discussions and interactive group exercises.

The curriculum consists of a combination of presentations, industry guest speakers, case studies and hands-on exercises.  The key areas of focus are on the leadership and management techniques necessary to operationalize the iT Manager's IT strategy, including contract management, personnel management, performance metrics, communications, problem solving, project management, leadership and more.
  • This 10-month program begins in February and concludes in November, 2018.
  • Classes meet in-person, 2-days per month on Thursdays from 1:00 pm - 4:30 pm and Fridays from 8:30 am - 4:30 pm *unless otherwise noted on special dates (i.e. summit days)


2018 Class Schedule











February 8, 2018

1:00 pm – 4:30 pm



February 9, 2018

8:30 am –4:30 pm




Digital Government/Business and Role of an IT Manager



Citizens’/Customer’s Expectations for Digital Government/Business; Management’s Role & Responsibility for IT Operations; Organizational Culture; CIO Expectations











March 6, 2018

8:30 am – 4:30 pm





March 9, 2018

1:00 pm – 4:30 pm



Lean, Agile, Project & Portfolio Management


Agile; Lean; Project Management Excellence; Working with Project Managers; Managing Team Dynamics; Basics of Project Planning











April 12, 2018

1:00 pm – 4:30 pm




April 13, 2018

8:30 am – 4:30 pm


Technology Leadership: Moving from Technical Expert to Management



Styles of Leadership; Management and Staffing Frameworks for IT Organizations; Managing Technical Staff; Relationship Management











May 1, 2018

8:30 am – 4:30 pm





May 18, 2018

1:00 pm – 4:30 pm


Innovation, Emerging Tech Data, Data Analytic; Technology’s Impact on People & Process



Continual Improvement & Innovation; Assessing Technology’s Impact; Cloud Technologies; Mobile Technologies & Social Technologies; Emerging Technologies













June 14, 2018

1:00 pm – 4:30 pm





June 15, 2018

8:30 am – 4:30 pm



Operational Strategy and Execution for Organizational Success


How IT Supports the Organization's "Big Picture"; Advocating the IT Strategy; Converting Strategy to Operational Objectives; Precepts for Achieving Outcomes












July 19, 2018

1:00 pm – 4:30 pm




July 20, 2018

8:30 am – 4:30 pm



Identifying Prioritizing Solutions/Using Metrics to Assess and Manage


Business Analysis Tools for Identifying Solutions - such as Feasibility Studies and Cost-Benefit Analysis; Building a Business Case for the IT Solution; IT Metrics that Support the Organizational Objectives; Identifying the Appropriate Outcomes; Measuring Performance Outcomes











August 16, 2018

1:00 pm – 4:30 pm




August 17, 2018

8:30 am – 4:30 pm


Communications 360


360 Degree Communications; Becoming a Compelling Speaker; Executive Communications; Managing the Message











September 13, 2018

1:00 pm – 4:30 pm




September 14, 2018

8:30 am – 4:30 pm



Administrative Frameworks, Rules and Resources




Top Management’s Budget Perspective; State/Business Personnel Processes and Best Practices; State/Private Industry Procurement Process


















Security – An IT Manager’s Perspective




Cybersecurity Awareness Month

Planning for Security Integration, Challenges of Security Activities, IT Managers Role with Security Services; Managing Technical Staff; Security Trends, Breach Mitigation












November 8, 2018

1:00 pm – 4:30 pm




November 9, 2018

8:30 am – 4:30 pm






Contract Management



Establishing Effective Statements of Work; Outsourcing, Procurement Vehicles and Contract Requirements; Legal and Ethical Issues; Vendor Management; SLAs and IV&V

















































































Required Qualifications

To be considered for the IT Manager program, an employee must be nominated by their organization's CIO/IT manager and have:

  • Mid to upper level Management classification
  • Two years' or more experience in IT operations or managing projects in the following core functional areas:  application development, project management, computing and network, information systems security or telecommunications.


Application Process

PART 1 - The application form allows candidates to present their learning goals, past experiences, expertise, and knowledge they will bring to the cohort for consideration.  Candidates will be notified in a timely manner as to their acceptance into the IT Manager cohort. 

PART 2 - Candidates will demonstrate the support of their senior leadership by submitting a letter of nomination written on their behalf. The nomination letter should include your current position and responsibilities, along with skills, knowledge, and any special projects that you were/are responsible for.

The nomination letter should be addressed to “GTI Directors” and emailed to with the subject line as, “ITM Nomination Letter for [YOUR FIRST AND LAST NAME]”  
Nomination letters must be received no later than January 11, 2018
Applicants will be notified on January 16, 2018  regarding whether they have or have not been accepted into the 2018 program.


Expectations of Participants and Class Attendance Policy

Participants will be expected to complete readings and some written work prior to sessions. A capstone project, applying the program's core curriculum to a tech assessment project will be produced and presented by participants. 

Attendance at a minimum of 90% of the sessions is required.

Awarding of a certificate of completion will be based on a pass-fail assessment of the program's curricular, attendance, and project-based requirements.


2018 Enrollment Fees
Organizations are responsible for the per participant cost of the program.
2018 Enrollment Fee -  For-Profit organizations $2,495.00
2018 Enrollment Fee - Non-Profit organizations $2,150.00


  • Breakfast and lunch will be provided on full day sessions (8:30 am - 4:30 pm)
  • Food and beverages for opening reception, graduation, lunches, etc. for IT manager students and their supporting organizations leadership, are included in the tuition fee.


Parking is not included in the enrollment fee.
For information on parking in the Harrisburg University garage, and to view current hourly rates, please visit Standard Parking's website at:




February 8th, 2018 12:00 AM   through   November 9th, 2018 12:00 AM
Harrisburg University of Science and Technology
326 Market Street
Harrisburg, PA 17101
United States
Phone: 717-901-5190
Phone: 717-901-5100

Remember to update this data set for every occurrance. Change the section number, year and business office code.

If you set a course for "Dual Delivery" (online and on-campus) (1) the "Attendance Type" profile needs to be added for the student to register their choice, and (2) the scheduled reminder "Virtual Class Confirmation" needs to be enabled and populated with the URL for the online room.