How AI Allows Comcast to Reinvent the Customer Experience (12.4.18) | Philadelphia
How AI Allows Comcast to Reinvent the Customer Experience
12.4.2018 | HU Philadelphia
Comcast uses AI and Machine Learning in many of its products. From the Emmy-winning voice remote for the X1 entertainment product, to anticipating the needs of the customer in the digital home, Neumann will show attendees how machine learning is an essential part of Comcast’s content discovery platform to help customers find the content they love, and how it allows the company’s smart media analytics solutions to enable a richer navigation and search experience.
Dr. Jan Neumann, Director of the Comcast Applied Artificial Intelligence Research Group