Professional Development & Continuing Education Programs

IT Manager (ITM) Certificate Program 2019 (Application)

Application for the IT Manager Certificate Program 2019

IT Manager Certificate Program 2019

The IT Manager Certificate Program is specifically designed for employees who currently serve or aspire to serve in positions focused on the management aspects of information technology.

 

 

 

 

 

 

 


APPLICATION FOR:

IT Manager Certificate Program - 2019


APPLICATION DEADLINE: February 22, 2019

 

Program Snapshot

The Information Technology Manager (ITM) Certificate Program is specifically desgined for employees who currently serve or aspire to serve in positions focused on the successful delivery of IT projects and sytems.  ITM focuses on the management aspects of information technology and strives to empower IT Managers with the business and interpersonal skills essential to working successfully with their customers and others.

The curriculum consists of presentations, case studies, hands-on exercises and other educational opportunities primarily delivered by GTI sponsors.  The goal of ITM is to provide information and tools to empower IT Managers to lead their organizations, manage their teams effectively; and support their leadership in executing key objectives.

IT Leaders Program

The IT Managers Program will be part of the new IT Leaders Program.  IT Executives will join IT Managers for their part of the educational program.  Combining parts of these programs offer many benefits including the opportunity for IT Executives and IT Managers to interact during educational sessions, as well as breaks and lunches.  Interaction and collaboration with IT Executives will provide a better understanding and perspective of each other's role.


Curriculum

The program is tailored to address priorities and challenges facing IT Managers.  It will focus on the leadership and management techniques necessary to operationalize the CIO's IT strategy, including contract management, personnel management, performance metrics, communications, problem solving, project management, leadership, and more.

Participants will take part in a simulated decision-making and planning process associated with a complex, high-stakes project.  In this program, the simulation will focus on the challenges and opportunities of IT shared services.

Topics include:

  • IT Leader's Role in the Digital Age
  • Business Strategies and Strategic Planning Tools
  • Leadership and Trusting Relationships
  • 360 Communications / Selling Your Ideas
  • Data Driven Decision Making
  • Understanding and Leading Organizational Change
  • Cybersecurity
  • Performance and Quality
  • Innovation and Emerging Technologies

Format
  • This 9-month program begins in April and concludes in December, 2019
  • Classes meet in-person, 2 days per month
    • For modules 1 and 9, classes meet on Thurdays and Fridays from 8:30 am - 4:30 pm
    • For modules 2 to 8, classes meet on Thursdays from 12:30 to 4:30 pm and Fridays from 8:30 am to 4:30 pm. 

2019 Class Schedule

Orientation - An orientation will be held on Monday, March 18, 2019 from 12:00 - 1:00 pm

Module Day 1 Day 2 Topic Overview
1

Thursday

April 4, 2019

9:30 am - 4:30 pm

Friday

April 5, 2019

9:30 am - 4:30 pm

IT Leader's Role in the Digital Age
  • Describe the roles and responsibilities of IT Leaders and IT Managers
  • Identify actions, personal attributes, and the organizational environment required to earn respect and a seat at the Executive Table
  • Recognize the value of using an enterprise perspective in planning and deploying technology
  • Recognize technology as an enabler and the IT Leader as innovator
2

Thursday

May 16, 2019

12:30 - 4:30 pm

Friday

May 17, 2019

9:30 am - 4:30 pm

Business Strategies and Strategic Planning Tools
  • Defining business value and alignment focusing on work that matters
  • Developing a business case
  • Roles of policies, standards, and enterprise architecture
3

Thursday

June 6, 2019

12:30 - 4:30 pm

Friday

June 7, 2019

8:30 am - 4:30 pm

Leadership and Trusting Relationships
  • Examine a senior executive’s perspective about leadership and expectation of leaders
  • Integrate applications of leadership and communications to the construct of your CAPSTONE project (Initiative, Business Case, Strategy, and Plan)
4

Thursday

July 11, 2019

12:30 - 4:30 pm

Friday

July 12, 2019

8:30 am - 4:30 pm

360 Communications/Selling Your Ideas
  • Effective presentation techniques
  • Effective presentations
  • Techniques for selling your proposals
  • Negotiating with your customers when they say “no”
5

Thursday

August 1, 2019

12:30 - 4:30 pm

Friday

August 2, 2019

8:30 am - 4:30 pm

Data Driven Decision Making
  • Data analytics – the power and value of data
  • Cyber security metrics to measure compliance
  • Data classification, data quality, and data cleansing
  • Data analytics tools and techniques
  • Case studies – successful data driven decision making
6

Thursday

September 12, 2019

12:30 - 4:30 pm

Friday

September 13, 2019

8:30 am - 4:30 pm

Understanding and Leading Organizational Change
  • Explain how to influence and communicate change efforts
  • Examine how to lead organizational change
  • Determine how to lead during periods of uncertainty, turbulence, and chaos
  • Understand the values and structures associated with IT governance and enterprise governance
  • Examine lessons learned from IT organizations forced to recover from unexpected events
  • Determine the role of the IT Leader in overseeing project and program portfolios in traditional and agile enterprise 
  • Compare and contrast Agile, Lean and Traditional Waterfall Project Management and outline the pros and cons of using each method
  • Examine best practices in project management
  • Explain how to balance conflicts between budget, schedule and objectives
  • Relate how to motivate and manage project teams
7

Thursday

October 3, 2019

12:30 - 4:30 pm

Friday

October 4, 2019

8:30 am - 4:30 pm

Cybersecurity
  • Describe the responsibilities all share to properly secure data from unauthorized access and identify what government leaders can do now
  • Identify the challenges for securing confidential data and critical systems
  • Identify the top 3 risky behaviors by employees that have a significant impact on the security of your organizations data
  • Examine ways to instill a culture of security awareness
  • Identify the steps involved with a data breach
  • Determine how to maintain operations if the worst case happens
  • Assess future technology tools to mitigate some of the security risks 
  • Differentiate the different types of data breaches and risks affecting government data and systems
  • Describe the IT Leader’s role in cybersecurity awareness and enterprise security
8

Thursday

November 7, 2019

12:30 - 4:30 pm

Friday

November 8, 2019

8:30 am - 4:30 pm

Performance and Quality
  • Associate IT governance, performance, and communications.
  • Explain how to establish SLAs
  • Identify performance metrics used to manage
  • Integrate applications of IT governance, performance, and quality to the construct of your CAPSTONE project
9

Thursday

December 5, 2019

8:30 - 4:30 pm

Friday

December 6, 2019

8:30 am - 4:30 pm

Innovation and Emerging Technologies / GRADUATION
  • Summarize various emerging technologies like artificial intelligence
  • Evaluate disruptive technologies
  • Determine a process for identifying, evaluating, selecting, and implementing new technologies and their legal implications
  • Critique the Top 10 Strategic Technologies of 2019
  • Appraise visualization and simulation technologies

 

Qualifications

In order to be considered for the IT Managers program, an employee must be nominated by their organization's CIO/IT manager and have:

  • Mid to upper level Management classification
  • Two years' or more experience in IT operations or managing projects in the following core functional areas: application development, project management, computing and network information systems security, or telecommunications.

Application Process

PART 1 - The application form allows candidates to present their learning goals, past experiences, expertise, and knowledge they will bring to the cohort for consideration.  Candidates will be notified in a timely manner as to their acceptance into the IT Manager Program cohort.

PART 2* - Candidates will demonstrate the support of their senior leadership by submitting a letter of nomination written on their behalf.  The nomination letter should include your current position and responsibilities, along with skills, knowledge and any special projects in which you are responsible.

PART 3 - Applicants will be notified on March 8, 2019 regarding whether they have or have not been accepted into the 2019 program.

*The nomination letter should be addressed to “IT Executives Program Directors” and emailed to ProfessionalEd@HarrisburgU.edu with the subject line as, “ITM Nomination letter for [YOUR FIRST AND LAST NAME]”  
Nomination letters must be received no later than February 22, 2019

 


Expectations of Participants and Class Attendance Policy

Some sessions will require pre-readings such as articles, case studies, or research.  Significant preparation time is not expected, given attendees have a "day job."

Attendance at a minimum of 90% of the sessions is required.

IT Managers will receive a Certificate of Achievement from Harrisburg University of Science and Technology.


2019 Enrollment Fees
Organizations are responsible for the per participant cost of the program.
                             For-Profit Organizations: $2,695.00  |   Non-Profit Organizations: $2,150.00
  • Breakfast and lunch will be provided on full class days (8:30 am  - 4:30 pm)
  • Food and beverages for opening reception, graduation, lunches, etc. for students and their supporting organizations' leadership, are included in the tuition fee.

Parking is not included in the enrollment fee.

For information on parking in the Harrisburg University garage, and to view current hourly rates, please visit Standard Parking's website at: www.parkharrisburg.com


 

 

 

April 4th, 2019 12:00 AM   through   December 6th, 2019 12:00 AM
Harrisburg University of Science and Technology
326 Market Street
Harrisburg, PA 17101
United States
Phone: 717-901-5100  ext. 1639
Email: